If the annual maintenance contract is concluded after the expiration of the warranty period, the latter will be accepted subject to verification of the equipment by the representative of UAC. In the event that the equipment is defective, the repair must be carried out first and the cost (labor and spare parts) will be borne by the customer. In short, the units entering into the annual maintenance contract must be checked and repaired beforehand.

The contract is offered to customers residing within the limits of service centers approved by the city of Kinshasa.

UAC waives visitation fees and routine service charges during the contract period for all products.

During the annual maintenance contract period, if the repair of a product requires the replacement of a part, UAC will sell only the part.

Complaints are registered at +243 901493354 / or  service@kin.uacrdc. com.

UAC is under no obligation to repair a product due to improper use, unauthorized modification, replacement of a part or the production number of the machine, alteration, deterioration , abnormal fluctuation in tension, rat bite (cable cut), neglect, flooding, lightning, earthquakes, etc. or other causes than ordinary use. If our services are requested as a result of the aforementioned causes, these services will be invoiced in addition.

In the event that the customer wishes to cancel the contract before the end of the contractual period, no request for reimbursement or any replacement costs will be accepted.

The contract is not transferable in the event of resale, gift to another person and no refund will be given.

Renewal of the annual maintenance contract after the contract expires will be at the discretion of UAC.